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contact centre wanted...

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Due to the current situation and the associated travel restrictions, we have developed measures to support you even more intensively and to assist you in this difficult time. Register here for a short and concise overview.

PERFECT EFFICIENCY FOR YOUR CUSTOMER SERVICE

Discover samwin, the all-round software telephony solution. Tailor-made contact center and attendant console features in a single system. Your customers can contact you even more quickly and efficiently with samwin.

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NOW WE ARE TALKING

Our samwin contact center suite is the culmination of 27 years of experience in interaction design development. 27 years of evolution with continuous revision and adaptation, in which workflows were standardized and complexities simplified. All told, they were 27 years of success during which our product got a bit better every day.

Telecommunications software solutions
Made In Tirol!


NEWS

20
May

“To redirect, please press three!”

With our IVR (Interactive Voice Response), also called a speech dialogue system or ACD, we are talking about a digitalised voice menu, which can provide great relief for customer service. You can use the IVR to direct your customers to the right contact person. Specific questions are answered using a dial key or voice.

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20
May

Working from home… improvisation is everything!

In times of the corona pandemic, there is currently no way around working from home (if the job allows it). A talent for improvisation is required, especially with family and small children and, let’s say, limited space conditions!

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05
May

View Call Life Cycle

Our samwin hotline agents and field service engineers have the broadest and our developers the deepest samwin experience. Nevertheless, there are some samwin partners who have gained considerable samwin expertise over the years.

However, apart from this small circle of experts, voice engineers generally find what they are looking for in samwin, because the system has a transparent structure on the one hand and implements common standards on the other. The SIP standard is only one of many examples of central importance.

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CONNECTION MADE IN TIROL

CUSTOMER

  • SAMWIN IMPRESSES WITH ITS FUNCTIONAL EXTENSIBILITY, CUSTOMER ORIENTATION AND SEAMLESS INTEGRATION INTO EXISTING SYSTEMS.

    BCAUSE VIA THEMEFOREST
  • THE COMBINATION OF EXPERIENCE AND THE LATEST TECHNOLOGIES MAKES SAMWIN ONE OFE THE BEST ON THE MARKET. THEY ARE ALSO CHARACTERIZED BY HIGH EFFICIENCY AND FLEXIBILITY.

    Enrico Schirmer - samwin
  • THE SAMWIN ENVIRONMENT ALLOWS OUR STAFF TO FULLY CONCENTRATE ON THE NEEDS OF OUR CALLERS.

    DEORHAM VIA THEMEFOREST
  • THE SAMWIN ENVIRONMENT ACHIEVED GREAT IMPROVEMENTS FOR THE USER THROUGH SMALL CHANGES.

    Ratings via Twitter

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