samwin AI Agent

With its fully integrated realtime AI agent, samwin ends the era of delays. OpenAI’s realtime technology understands inquiries the moment they are spoken—without transcripts, without roundabout processing. The AI agent executes tasks instantly, responds naturally, and routes calls with precision.
The result: ultra-fast reactions, effortlessly smooth conversations, and a service experience that feels like the future—made real today with samwin.

The samwin AI Agent sets a new standard for modern call handling. Powered by realtime AI, it combines lightning-fast intelligence with the proven reliability of the samwin platform. It understands context, intent, and emotion in the exact moment of conversation—while drawing on Presence, directories, and corporate logic, precisely within the boundaries needed for secure and accurate interactions.

Throughout the process, samwin remains fully in control: routing, permissions, and data sovereignty stay entirely within the platform. Internal numbers are abstracted, sensitive steps are protected, and the AI agent provides information, transfers calls, sends emails when needed, and hands over seamlessly to human staff whenever expertise or empathy is required.

The result is call handling that feels like tomorrow—realtime speed, native-level multilingual communication, and the full power of an advanced contact center at your fingertips.

Faster. Smarter. Unstoppable.
Realtime responses in milliseconds. Conversations so natural you forget you're speaking to an AI. Native-level multilingual performance. Fully integrated with routing, presence, and corporate data—while maintaining absolute control and full data sovereignty.
This is communication that scales, impresses, and redefines expectations.
samwin + realtime AI = service at Champions League level.

The samwin AI Agent is only the beginning. By combining proven contact center capabilities with cutting-edge realtime AI, samwin delivers a service experience that excels today and sets new standards for the future—automated where it scales, human where it matters.
Intelligent routing, real-time dashboards, personalized announcements, full data sovereignty, and the dynamic power of AI merge into a system that integrates effortlessly into existing environments while driving the next era of customer service.
A contact center that grows, adapts, thinks—and is ready for whatever comes next.