office@telecomsoftware.com

Category: Allgemein

08
Aug

Invitation to the samwin x-pert hike 2021!

We have decided – please join us! Our samwin x-pert hike takes place on 9 September with plenty of fresh air, a suitable hygiene concept and a perfect view of the Tyrolean mountains.

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02
Mar

samwin Insights

We are looking forward to an interesting and exciting year with samwin. We are particularly looking forward to the next major release samwin 10. More performance, numerous new functions and enhancements await us.

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01
Feb

Together into the year 2021

Today, we are happy to welcome a new partnership within our company. Effective with February 1st, 2021 Enrico and Markus will be both responsible for the CFO position.

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15
Jan

Attendant Console & Call Centre for Microsoft Teams

Microsoft Teams is one of the most innovative platforms in the current UC environment. The attendant console and contact centre sections can be comprehensively covered with the samwin solution and supplemented by these functional areas.

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20
Dec

Merry Christmas for everyone!

a very turbulent 2020 is coming to an end.
Despite all the challenges and difficult circumstances we like to thank every single one of you for your trust and the great collaboration.

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20
May

“To redirect, please press three!”

With our IVR (Interactive Voice Response), also called a speech dialogue system or ACD, we are talking about a digitalised voice menu, which can provide great relief for customer service. You can use the IVR to direct your customers to the right contact person. Specific questions are answered using a dial key or voice.

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20
May

Working from home… improvisation is everything!

In times of the corona pandemic, there is currently no way around working from home (if the job allows it). A talent for improvisation is required, especially with family and small children and, let’s say, limited space conditions!

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05
May

View Call Life Cycle

Our samwin hotline agents and field service engineers have the broadest and our developers the deepest samwin experience. Nevertheless, there are some samwin partners who have gained considerable samwin expertise over the years.

However, apart from this small circle of experts, voice engineers generally find what they are looking for in samwin, because the system has a transparent structure on the one hand and implements common standards on the other. The SIP standard is only one of many examples of central importance.

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30
Apr

GDPR Compliance | Call Lookup & Anonymization

One way or another, companies collect personal dates. The storage of this data is done with but also without the intention of later processing.
Quite apart from the fact that data is the oil of the 21st century, data collection has become common practice, but also is often almost inevitable. Continue Reading..

20
Mar

A power. A strength. A team – we support you now!

Free call centre licenses during the corona crisis for working from home too
Telephone hotlines are an indispensable component for providing people with services and information during the corona crisis.

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