Products: Contact Center – Microsoft Teams Integration

samwin Web Agent – das Luxus Backup

Integrating Microsoft Teams is a central feature of samwin, enabling seamless presence synchronization across traditional communication platforms like Cisco or Avaya, while also supporting full deployment within Microsoft Teams-only environments. Whether operating autonomously, as a complementary solution, or embedded as an MS Teams app within the Teams client, samwin retains its full contact center functionality with no restrictions on performance or features.

This flexibility also extends to hybrid systems, multi-platform configurations, and smooth, process-driven migrations, allowing businesses to adapt dynamically and integrate multiple platforms with ease.