{"id":258132,"date":"2024-11-22T12:36:38","date_gmt":"2024-11-22T11:36:38","guid":{"rendered":"https:\/\/www.telecomsoftware.com\/?page_id=258132"},"modified":"2025-12-04T08:40:48","modified_gmt":"2025-12-04T07:40:48","slug":"samwin-aittendant","status":"publish","type":"page","link":"https:\/\/www.telecomsoftware.com\/en\/samwin-aittendant\/","title":{"rendered":"Gamechanger: Der samwin AI Agent macht Schluss mit Warteschleifen"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8220;1&#8243; custom_padding_last_edited=&#8220;on|phone&#8220; admin_label=&#8220;Header&#8220; module_class=&#8220;custom-row-bottom&#8220; _builder_version=&#8220;4.27.2&#8243; _module_preset=&#8220;default&#8220; background_color=&#8220;RGBA(255,255,255,0)&#8220; background_image=&#8220;https:\/\/www.telecomsoftware.com\/wp-content\/uploads\/2024\/11\/Header_AI.1-1-1.jpg&#8220; background_position=&#8220;top_left&#8220; background_horizontal_offset=&#8220;-54%&#8220; background_vertical_offset=&#8220;96%&#8220; 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text_line_height_last_edited=&#8220;on|phone&#8220; header_font_size_tablet=&#8220;28px&#8220; header_font_size_phone=&#8220;26px&#8220; header_font_size_last_edited=&#8220;on|phone&#8220; header_2_text_align_tablet=&#8220;center&#8220; header_2_text_align_phone=&#8220;center&#8220; header_2_text_align_last_edited=&#8220;on|phone&#8220; header_2_font_size_tablet=&#8220;40px&#8220; header_2_font_size_phone=&#8220;40px&#8220; header_2_font_size_last_edited=&#8220;on|phone&#8220; header_2_line_height_tablet=&#8220;1.3em&#8220; header_2_line_height_phone=&#8220;0.8em&#8220; header_2_line_height_last_edited=&#8220;on|phone&#8220; header_3_font_size_tablet=&#8220;20px&#8220; header_3_font_size_phone=&#8220;18px&#8220; header_3_font_size_last_edited=&#8220;on|phone&#8220; header_4_font_size_tablet=&#8220;16px&#8220; header_4_font_size_phone=&#8220;14px&#8220; header_4_font_size_last_edited=&#8220;on|desktop&#8220; header_5_font_size_tablet=&#8220;14px&#8220; header_5_font_size_phone=&#8220;12px&#8220; 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Keine Umwege. Nur Realtime.<\/span><\/strong><\/p>\n<p>[\/et_pb_text][et_pb_icon font_icon=&#8220;&#x33;||divi||400&#8243; icon_color=&#8220;#FFFFFF&#8220; icon_width=&#8220;40px&#8220; _builder_version=&#8220;4.27.0&#8243; _module_preset=&#8220;default&#8220; custom_margin=&#8220;0px||||false|false&#8220; custom_padding=&#8220;0px||||false|false&#8220; animation_style=&#8220;bounce&#8220; animation_repeat=&#8220;loop&#8220; global_colors_info=&#8220;{}&#8220;][\/et_pb_icon][et_pb_text _builder_version=&#8220;4.27.4&#8243; _module_preset=&#8220;ea3e33ad-fbeb-4729-ab6c-4732080ab17e&#8220; text_font=&#8220;The Sans Office Regular||||||||&#8220; text_text_color=&#8220;#FFFFFF&#8220; text_font_size=&#8220;20px&#8220; text_line_height=&#8220;26px&#8220; link_text_color=&#8220;#47575E&#8220; header_font=&#8220;The Sans Office Bold||||||||&#8220; header_text_align=&#8220;left&#8220; header_text_color=&#8220;#47575E&#8220; header_2_font=&#8220;The Sans Office Bold||||||||&#8220; header_2_text_align=&#8220;left&#8220; header_2_text_color=&#8220;#FFFFFF&#8220; header_2_font_size=&#8220;56px&#8220; header_2_line_height=&#8220;1.3em&#8220; header_3_font=&#8220;The Sans Office Bold||||||||&#8220; header_3_text_color=&#8220;#47575E&#8220; header_4_font=&#8220;The Sans Office Bold||||||||&#8220; header_4_text_color=&#8220;#47575E&#8220; header_5_font=&#8220;The Sans Office Bold||||||||&#8220; header_5_text_color=&#8220;#47575E&#8220; header_6_font=&#8220;The Sans Office Bold||||||||&#8220; header_6_text_color=&#8220;#47575E&#8220; width=&#8220;100%&#8220; width_tablet=&#8220;&#8220; width_phone=&#8220;&#8220; width_last_edited=&#8220;on|phone&#8220; module_alignment=&#8220;center&#8220; custom_margin=&#8220;0px||||false|false&#8220; custom_padding=&#8220;0px||||false|false&#8220; animation_style=&#8220;slide&#8220; text_font_size_tablet=&#8220;20px&#8220; text_font_size_phone=&#8220;16px&#8220; text_font_size_last_edited=&#8220;on|phone&#8220; text_line_height_tablet=&#8220;26px&#8220; text_line_height_phone=&#8220;22px&#8220; text_line_height_last_edited=&#8220;on|phone&#8220; header_font_size_tablet=&#8220;28px&#8220; header_font_size_phone=&#8220;26px&#8220; header_font_size_last_edited=&#8220;on|phone&#8220; header_2_text_align_tablet=&#8220;center&#8220; header_2_text_align_phone=&#8220;center&#8220; header_2_text_align_last_edited=&#8220;on|phone&#8220; header_2_font_size_tablet=&#8220;40px&#8220; header_2_font_size_phone=&#8220;40px&#8220; header_2_font_size_last_edited=&#8220;on|phone&#8220; header_2_line_height_tablet=&#8220;1.3em&#8220; header_2_line_height_phone=&#8220;0.8em&#8220; header_2_line_height_last_edited=&#8220;on|phone&#8220; header_3_font_size_tablet=&#8220;20px&#8220; header_3_font_size_phone=&#8220;18px&#8220; header_3_font_size_last_edited=&#8220;on|phone&#8220; header_4_font_size_tablet=&#8220;16px&#8220; header_4_font_size_phone=&#8220;14px&#8220; header_4_font_size_last_edited=&#8220;on|desktop&#8220; header_5_font_size_tablet=&#8220;14px&#8220; header_5_font_size_phone=&#8220;12px&#8220; header_5_font_size_last_edited=&#8220;on|phone&#8220; header_6_font_size_tablet=&#8220;12px&#8220; header_6_font_size_phone=&#8220;10px&#8220; header_6_font_size_last_edited=&#8220;on|phone&#8220; locked=&#8220;off&#8220; global_colors_info=&#8220;{}&#8220; link_text_color__hover_enabled=&#8220;on|hover&#8220; link_text_color__hover=&#8220;#E42D22&#8243;]<\/p>\n<p><span data-teams=\"true\">Mit dem voll integrierten Realtime-KI-Agenten beendet samwin das Zeitalter von Verz\u00f6gerungen. Die OpenAI-Realtime-Technologie versteht Anliegen im selben Moment, in dem sie ausgesprochen werden \u2013 ohne Transkripte, ohne Umwege. Der KI-Agent l\u00f6st Aufgaben direkt, beantwortet nat\u00fcrlich und vermittelt pr\u00e4zise weiter.<br \/>Das Ergebnis: ultraschnelle Reaktionen, magisch fl\u00fcssige Gespr\u00e4che und ein Service, der sich nach Zukunft anf\u00fchlt \u2013 nur dass er mit samwin schon heute Realit\u00e4t ist.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row disabled_on=&#8220;off|off|off&#8220; module_id=&#8220;samwin_header_row&#8220; _builder_version=&#8220;4.25.2&#8243; _module_preset=&#8220;default&#8220; custom_margin=&#8220;||||false|false&#8220; custom_padding=&#8220;||||false|false&#8220; animation_style=&#8220;zoom&#8220; locked=&#8220;off&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_column type=&#8220;4_4&#8243; _builder_version=&#8220;4.20.0&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_video src=&#8220;https:\/\/www.telecomsoftware.com\/wp-content\/uploads\/2024\/11\/samwin-AIttendant-1080p-Medium.mp4&#8243; image_src=&#8220;https:\/\/www.telecomsoftware.com\/wp-content\/uploads\/2024\/11\/Video-Ueberlagerung_2.jpg&#8220; 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Durch die Realtime-Integration verbindet der Agent blitzschnelle KI-Intelligenz mit der bew\u00e4hrten samwin-Systemwelt. Er versteht Kontext, Emotionen und Absichten im Moment des Gespr\u00e4chs und nutzt gleichzeitig Presence, Telefonbuch und Unternehmenslogik \u2013 exakt so weit, wie es f\u00fcr sichere, pr\u00e4zise Interaktionen notwendig ist.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8220;4.27.4&#8243; _module_preset=&#8220;ea3e33ad-fbeb-4729-ab6c-4732080ab17e&#8220; text_font=&#8220;The Sans Office Regular||||||||&#8220; text_text_color=&#8220;#FFFFFF&#8220; text_font_size=&#8220;20px&#8220; text_line_height=&#8220;26px&#8220; link_text_color=&#8220;#47575E&#8220; header_font=&#8220;The Sans Office Bold||||||||&#8220; header_text_align=&#8220;left&#8220; header_text_color=&#8220;#47575E&#8220; header_2_font=&#8220;The Sans Office Bold||||||||&#8220; header_2_text_align=&#8220;left&#8220; header_2_text_color=&#8220;#FFFFFF&#8220; header_2_font_size=&#8220;56px&#8220; header_2_line_height=&#8220;1.3em&#8220; header_3_font=&#8220;The Sans Office Bold||||||||&#8220; header_3_text_color=&#8220;#47575E&#8220; header_4_font=&#8220;The Sans Office Bold||||||||&#8220; header_4_text_color=&#8220;#47575E&#8220; header_5_font=&#8220;The Sans Office Bold||||||||&#8220; header_5_text_color=&#8220;#47575E&#8220; header_6_font=&#8220;The Sans Office Bold||||||||&#8220; header_6_text_color=&#8220;#47575E&#8220; width=&#8220;100%&#8220; width_tablet=&#8220;&#8220; width_phone=&#8220;&#8220; width_last_edited=&#8220;on|phone&#8220; module_alignment=&#8220;center&#8220; custom_margin=&#8220;0px||||false|false&#8220; custom_padding=&#8220;0px||||false|false&#8220; animation_style=&#8220;slide&#8220; hover_enabled=&#8220;0&#8243; text_font_size_tablet=&#8220;20px&#8220; text_font_size_phone=&#8220;16px&#8220; text_font_size_last_edited=&#8220;on|phone&#8220; text_line_height_tablet=&#8220;26px&#8220; text_line_height_phone=&#8220;22px&#8220; text_line_height_last_edited=&#8220;on|phone&#8220; header_font_size_tablet=&#8220;28px&#8220; header_font_size_phone=&#8220;26px&#8220; header_font_size_last_edited=&#8220;on|phone&#8220; header_2_text_align_tablet=&#8220;center&#8220; header_2_text_align_phone=&#8220;center&#8220; header_2_text_align_last_edited=&#8220;on|phone&#8220; header_2_font_size_tablet=&#8220;40px&#8220; header_2_font_size_phone=&#8220;40px&#8220; header_2_font_size_last_edited=&#8220;on|phone&#8220; header_2_line_height_tablet=&#8220;1.3em&#8220; header_2_line_height_phone=&#8220;0.8em&#8220; header_2_line_height_last_edited=&#8220;on|phone&#8220; header_3_font_size_tablet=&#8220;20px&#8220; header_3_font_size_phone=&#8220;18px&#8220; header_3_font_size_last_edited=&#8220;on|phone&#8220; header_4_font_size_tablet=&#8220;16px&#8220; header_4_font_size_phone=&#8220;14px&#8220; header_4_font_size_last_edited=&#8220;on|desktop&#8220; header_5_font_size_tablet=&#8220;14px&#8220; header_5_font_size_phone=&#8220;12px&#8220; header_5_font_size_last_edited=&#8220;on|phone&#8220; header_6_font_size_tablet=&#8220;12px&#8220; header_6_font_size_phone=&#8220;10px&#8220; header_6_font_size_last_edited=&#8220;on|phone&#8220; locked=&#8220;off&#8220; global_colors_info=&#8220;{}&#8220; link_text_color__hover_enabled=&#8220;on|hover&#8220; link_text_color__hover=&#8220;#E42D22&#8243; sticky_enabled=&#8220;0&#8243;]<\/p>\n<p><span data-teams=\"true\">samwin bleibt dabei jederzeit die f\u00fchrende Instanz: Routing, Berechtigungen und Datenhoheit liegen vollst\u00e4ndig in der Plattform. 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header_4_font_size_tablet=&#8220;16px&#8220; header_4_font_size_phone=&#8220;14px&#8220; header_4_font_size_last_edited=&#8220;on|desktop&#8220; header_5_font_size_tablet=&#8220;14px&#8220; header_5_font_size_phone=&#8220;12px&#8220; header_5_font_size_last_edited=&#8220;on|phone&#8220; header_6_font_size_tablet=&#8220;12px&#8220; header_6_font_size_phone=&#8220;10px&#8220; header_6_font_size_last_edited=&#8220;on|phone&#8220; locked=&#8220;off&#8220; global_colors_info=&#8220;{}&#8220; link_text_color__hover_enabled=&#8220;on|hover&#8220; link_text_color__hover=&#8220;#E42D22&#8243; disabled_on=&#8220;on|on|on&#8220; disabled=&#8220;on&#8220;]<\/p>\n<p>Zus\u00e4tzlich wird das Ganze zuk\u00fcnftig auf einem fairen und minutengenauen Abrechnungssystem aufsetzen. Transparenz und Effizienz sind auch hier gegeben. Der samwin AI Agent wird in seiner aktuellen Version bei uns intern umfangreich getestet und qualit\u00e4tsgesichert.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8220;4.27.4&#8243; _module_preset=&#8220;58a7e730-37dd-4ec4-86b4-0ddfdd302ae5&#8243; text_font=&#8220;The Sans Office Regular||||||||&#8220; text_text_color=&#8220;#FFFFFF&#8220; text_font_size=&#8220;24px&#8220; text_line_height=&#8220;35.8px&#8220; link_font=&#8220;The Sans Office Bold|700|||on|||#FFFFFF|&#8220; link_text_color=&#8220;#FFFFFF&#8220; background_color=&#8220;#4090CE&#8220; use_background_color_gradient=&#8220;on&#8220; background_color_gradient_direction=&#8220;140deg&#8220; background_color_gradient_stops=&#8220;#353b91 0%|#6f3ea7 25%|#c41f83 49%|#fd2055 75%|#f25235 100%&#8220; width=&#8220;100%&#8220; width_tablet=&#8220;&#8220; width_phone=&#8220;&#8220; width_last_edited=&#8220;on|desktop&#8220; module_alignment=&#8220;center&#8220; custom_margin=&#8220;||0px||false|false&#8220; custom_margin_tablet=&#8220;||0px||false|false&#8220; custom_margin_phone=&#8220;||0px||false|false&#8220; custom_margin_last_edited=&#8220;on|phone&#8220; custom_padding=&#8220;50px|50px|50px|50px|false|false&#8220; custom_padding_tablet=&#8220;40px|40px|40px|40px|false|false&#8220; custom_padding_phone=&#8220;25px|25px|25px|25px|false|false&#8220; custom_padding_last_edited=&#8220;on|tablet&#8220; animation_style=&#8220;flip&#8220; text_font_size_tablet=&#8220;20px&#8220; text_font_size_phone=&#8220;14px&#8220; text_font_size_last_edited=&#8220;on|phone&#8220; text_line_height_tablet=&#8220;30px&#8220; text_line_height_phone=&#8220;21px&#8220; text_line_height_last_edited=&#8220;on|tablet&#8220; border_radii=&#8220;on|10px|10px|10px|10px&#8220; global_colors_info=&#8220;{}&#8220; link_text_color__hover_enabled=&#8220;on|hover&#8220; link_text_color__hover=&#8220;#FFFFFF&#8220;]<\/p>\n<p><span data-teams=\"true\"><strong>Schneller. Smarter. Unschlagbar.<\/strong><\/span><br \/><span data-teams=\"true\">Realtime-Antworten in Millisekunden. Gespr\u00e4che, die so nat\u00fcrlich klingen, dass man vergisst, mit einer KI zu sprechen. Mehrsprachigkeit wie auf Muttersprachniveau. Voll integriert in Routing, Presence und Unternehmensdaten \u2013 mit absoluter Kontrolle und Datensouver\u00e4nit\u00e4t.<br \/>Das ist Kommunikation, die skaliert, begeistert und neue Standards setzt.<br \/><strong>samwin + Realtime-KI = Service auf Champions-League-Niveau.<\/strong><\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8220;4.27.4&#8243; _module_preset=&#8220;ea3e33ad-fbeb-4729-ab6c-4732080ab17e&#8220; text_font=&#8220;The Sans Office Regular||||||||&#8220; text_text_color=&#8220;#FFFFFF&#8220; text_font_size=&#8220;20px&#8220; text_line_height=&#8220;26px&#8220; link_text_color=&#8220;#47575E&#8220; header_font=&#8220;The Sans Office Bold||||||||&#8220; header_text_align=&#8220;left&#8220; header_text_color=&#8220;#47575E&#8220; header_2_font=&#8220;The Sans Office Bold||||||||&#8220; header_2_text_align=&#8220;left&#8220; header_2_text_color=&#8220;#FFFFFF&#8220; header_2_font_size=&#8220;56px&#8220; header_2_line_height=&#8220;1.3em&#8220; header_3_font=&#8220;The Sans Office Bold||||||||&#8220; 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header_2_text_align_tablet=&#8220;center&#8220; header_2_text_align_phone=&#8220;center&#8220; header_2_text_align_last_edited=&#8220;on|phone&#8220; header_2_font_size_tablet=&#8220;40px&#8220; header_2_font_size_phone=&#8220;40px&#8220; header_2_font_size_last_edited=&#8220;on|phone&#8220; header_2_line_height_tablet=&#8220;1.3em&#8220; header_2_line_height_phone=&#8220;0.8em&#8220; header_2_line_height_last_edited=&#8220;on|phone&#8220; header_3_font_size_tablet=&#8220;20px&#8220; header_3_font_size_phone=&#8220;18px&#8220; header_3_font_size_last_edited=&#8220;on|phone&#8220; header_4_font_size_tablet=&#8220;16px&#8220; header_4_font_size_phone=&#8220;14px&#8220; header_4_font_size_last_edited=&#8220;on|desktop&#8220; header_5_font_size_tablet=&#8220;14px&#8220; header_5_font_size_phone=&#8220;12px&#8220; header_5_font_size_last_edited=&#8220;on|phone&#8220; header_6_font_size_tablet=&#8220;12px&#8220; header_6_font_size_phone=&#8220;10px&#8220; header_6_font_size_last_edited=&#8220;on|phone&#8220; locked=&#8220;off&#8220; global_colors_info=&#8220;{}&#8220; link_text_color__hover_enabled=&#8220;on|hover&#8220; link_text_color__hover=&#8220;#E42D22&#8243;][\/et_pb_text][et_pb_text _builder_version=&#8220;4.27.4&#8243; _module_preset=&#8220;ea3e33ad-fbeb-4729-ab6c-4732080ab17e&#8220; text_font=&#8220;The Sans Office Regular||||||||&#8220; text_text_color=&#8220;#FFFFFF&#8220; text_font_size=&#8220;20px&#8220; text_line_height=&#8220;26px&#8220; link_text_color=&#8220;#47575E&#8220; header_font=&#8220;The Sans Office Bold||||||||&#8220; header_text_align=&#8220;left&#8220; header_text_color=&#8220;#47575E&#8220; header_2_font=&#8220;The Sans Office Bold||||||||&#8220; header_2_text_align=&#8220;left&#8220; header_2_text_color=&#8220;#FFFFFF&#8220; header_2_font_size=&#8220;56px&#8220; header_2_line_height=&#8220;1.3em&#8220; header_3_font=&#8220;The Sans Office Bold||||||||&#8220; header_3_text_color=&#8220;#47575E&#8220; header_4_font=&#8220;The Sans Office Bold||||||||&#8220; header_4_text_color=&#8220;#47575E&#8220; header_5_font=&#8220;The Sans Office Bold||||||||&#8220; header_5_text_color=&#8220;#47575E&#8220; header_6_font=&#8220;The Sans Office Bold||||||||&#8220; header_6_text_color=&#8220;#47575E&#8220; width=&#8220;100%&#8220; width_tablet=&#8220;&#8220; width_phone=&#8220;&#8220; width_last_edited=&#8220;on|phone&#8220; module_alignment=&#8220;center&#8220; custom_margin=&#8220;0px||||false|false&#8220; custom_padding=&#8220;0px||||false|false&#8220; animation_style=&#8220;slide&#8220; text_font_size_tablet=&#8220;20px&#8220; text_font_size_phone=&#8220;16px&#8220; text_font_size_last_edited=&#8220;on|phone&#8220; text_line_height_tablet=&#8220;26px&#8220; text_line_height_phone=&#8220;22px&#8220; text_line_height_last_edited=&#8220;on|phone&#8220; header_font_size_tablet=&#8220;28px&#8220; header_font_size_phone=&#8220;26px&#8220; header_font_size_last_edited=&#8220;on|phone&#8220; header_2_text_align_tablet=&#8220;center&#8220; header_2_text_align_phone=&#8220;center&#8220; header_2_text_align_last_edited=&#8220;on|phone&#8220; header_2_font_size_tablet=&#8220;40px&#8220; header_2_font_size_phone=&#8220;40px&#8220; header_2_font_size_last_edited=&#8220;on|phone&#8220; header_2_line_height_tablet=&#8220;1.3em&#8220; header_2_line_height_phone=&#8220;0.8em&#8220; header_2_line_height_last_edited=&#8220;on|phone&#8220; header_3_font_size_tablet=&#8220;20px&#8220; header_3_font_size_phone=&#8220;18px&#8220; header_3_font_size_last_edited=&#8220;on|phone&#8220; header_4_font_size_tablet=&#8220;16px&#8220; header_4_font_size_phone=&#8220;14px&#8220; header_4_font_size_last_edited=&#8220;on|desktop&#8220; header_5_font_size_tablet=&#8220;14px&#8220; header_5_font_size_phone=&#8220;12px&#8220; header_5_font_size_last_edited=&#8220;on|phone&#8220; header_6_font_size_tablet=&#8220;12px&#8220; header_6_font_size_phone=&#8220;10px&#8220; header_6_font_size_last_edited=&#8220;on|phone&#8220; locked=&#8220;off&#8220; global_colors_info=&#8220;{}&#8220; link_text_color__hover_enabled=&#8220;on|hover&#8220; link_text_color__hover=&#8220;#E42D22&#8243;]<\/p>\n<p>Der samwin AI Agent ist erst der Anfang. Die Kombination aus bew\u00e4hrten Contact-Center-Funktionen und modernster Realtime-KI erm\u00f6glicht eine Servicequalit\u00e4t, die heute beeindruckt und morgen zum Standard wird \u2013 automatisiert, wo es skaliert, menschlich, wo es z\u00e4hlt.<br \/>Intelligentes Routing, Echtzeitanzeigen, individuelle Ansagen, volle Datensouver\u00e4nit\u00e4t und die dynamische Kraft der KI verschmelzen zu einem System, das sich nahtlos in bestehende Strukturen einf\u00fcgt und gleichzeitig Zukunft gestaltet.<br \/>Ein Contact Center, das w\u00e4chst, denkt, reagiert \u2013 und bereit ist f\u00fcr alles, was kommt.<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Gamechanger <div id=\"samwin_headline_text\" class=\"et_pb_module dsm_gradient_text dsm_gradient_text_0 samwin_headline_text  et_pb_text_align_center\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t<h1 class=\"dsm-gradient-text et_pb_module_header\">samwin AI Agent<\/h1>\n\t\t\t\t<\/div>\n\t\t\t<\/div>Keine Wartezeit. Keine Umwege. Nur Realtime.Mit dem voll integrierten Realtime-KI-Agenten beendet samwin das Zeitalter von Verz\u00f6gerungen. Die OpenAI-Realtime-Technologie versteht Anliegen im selben Moment, in dem sie ausgesprochen werden \u2013 ohne Transkripte, ohne Umwege. Der KI-Agent l\u00f6st Aufgaben direkt, beantwortet nat\u00fcrlich und vermittelt pr\u00e4zise weiter.Das Ergebnis: ultraschnelle Reaktionen, magisch fl\u00fcssige Gespr\u00e4che und ein Service, der sich nach Zukunft anf\u00fchlt \u2013 nur dass er mit samwin schon heute Realit\u00e4t ist.Der neue Ma\u00dfstab f\u00fcr VermittlungDer samwin AI Agent hebt die Vermittlung auf ein neues Niveau. Durch die Realtime-Integration verbindet der Agent blitzschnelle KI-Intelligenz mit der bew\u00e4hrten samwin-Systemwelt. Er versteht Kontext, Emotionen und Absichten im Moment des Gespr\u00e4chs und nutzt gleichzeitig Presence, Telefonbuch und Unternehmenslogik \u2013 exakt so weit, wie es f\u00fcr sichere, pr\u00e4zise Interaktionen notwendig ist.samwin bleibt dabei jederzeit die f\u00fchrende Instanz: Routing, Berechtigungen und Datenhoheit liegen vollst\u00e4ndig in der Plattform. Interne Nummern werden abstrahiert, sensible Prozesse gesch\u00fctzt. Der KI-Agent gibt Ausk\u00fcnfte, vermittelt souver\u00e4n, versendet auf Wunsch E-Mails und \u00fcbergibt an menschliche Mitarbeitende, wenn Erfahrung oder Fingerspitzengef\u00fchl gefragt ist.So [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"class_list":["post-258132","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.telecomsoftware.com\/en\/wp-json\/wp\/v2\/pages\/258132","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.telecomsoftware.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.telecomsoftware.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.telecomsoftware.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.telecomsoftware.com\/en\/wp-json\/wp\/v2\/comments?post=258132"}],"version-history":[{"count":81,"href":"https:\/\/www.telecomsoftware.com\/en\/wp-json\/wp\/v2\/pages\/258132\/revisions"}],"predecessor-version":[{"id":259376,"href":"https:\/\/www.telecomsoftware.com\/en\/wp-json\/wp\/v2\/pages\/258132\/revisions\/259376"}],"wp:attachment":[{"href":"https:\/\/www.telecomsoftware.com\/en\/wp-json\/wp\/v2\/media?parent=258132"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}