A leading German name from the premium and luxury sector of the global clothing market, with a worldwide reputation for high quality brand name clothing, was looking for a new software solution for its customer service department and service desk. It went for samwin.

FASHION goes samwin

PREMIUM MODELABEL AUS DEUTSCHLAND

OVERVIEW

SECTOR

A textile corporation with a worldwide reputation for high quality brand name clothing was looking for a new software solution for its customer service department and service desk.

PROFIL

The company has been one of the global players in its sector for decades and has a workforce of over 10,000 worldwide, with annual turnover of over 2 billion euros. In addition, the company operates a number of global top brands and maintains its own global sales network with hundreds of branches and flagship stores in all the major cities.

OBJECTIVE

When the contract with its previous call center solution came to an end, the textile company decided to switch over to the samwin contact center suite to operate its customer service department and service desk in future. At that time, samwin consoles were already in successful use at a variety of locations.

SOLUTION

• samwin contact center Suite
• Intuitive administration and operation
• 45 agents + 24/7 Availability
• High Availability