office@telecomsoftware.com

SOLUTION

samwin SOLUTION

Brief description
The samwin contact center is a unique and very flexible solution which is characterized by very special performance features. An enormously broad sphere of applications, from simple call center scenarios through to complex and process-led corporate communication solutions, as well as integrated ACD applications. Optional special modules and automated call processes, such as call-back, whitelists or such like complement the range of uses of this solution. The combination of professional and tested standard tools and special solutions make the samwin contact center a unique solution on the market.
Highlights
  • Open reporting and real time displays
  • Telephone directory and presence function
  • Special functions such as VIP caller, call back, etc.
  • Special announcement management
  • Multi customer and multi PBX scenarios
  • CRM and ERP support
  • Control center scenarios
Downloads
Product information (pdf)
System requirements (pdf)
A particular feature of samwin is the free design of your workstations. The smallest unit is your existing phone or mobile phone. It can be supplemented in a first step with a web client with functions that you really require. Every additional web client can gradually contain other content through to a “web-only solution” using WebRTC. samwin has a proven high-end solution for professional users with a very high volume of calls and lots of screen content in the form of its desktop client.
The many interim solutions and possible combinations also offer an unparalleled level of flexibility to meet your individual requirements.
samwin is traditionally based around vendor-independent technologies and interfaces. The special system architecture enables support for various vendor systems and parallel connection to multiple PBXs and/or gateways. In this way, samwin’s scope of performance is subject to only minimal restrictions in individual cases as a result of differing system properties.
This ensures that you have free reign when choosing your SIP PBX and also enjoy full support even in migration scenarios.

 

samwin single solutions

Modular samwin telephone software solutions leave you best equipped to offer your clients the best customer service. All components are specially geared towards the needs of contact centers and of customer service departments. The wide-ranging samwin solutions can also be used to compile the following separate solutions:

CONTACT
CENTER

CONSOLE

BILLING FUNCTION

INTERACTIVE
CHANNEL

SKYPE
ADD-ON

SPECIAL SOLUTIONS

PRODUKT VIDEO