PROFILE

Voitec helps organisations across Australia and New Zealand to leverage technology, enhancing the customer experience in their operator centres and contact centres. As a specialised software distributor we work closely with system integrators, bringing a set of unique skills to this niche area and allow solution providers to unlock their potential and arm themselves with the necessary skills to enhance the customer experience.

PARTNERSHIP

For nearly a decade, samwin and Voitec have worked together to bring industry leading technology to Australian and New Zealand organisations.
Voitec’s experienced engineers are able to help with a wide range of software as a service, installation and project support services for operator consoles and contact centre opportunities. Whether it be ad-hoc consulting, optimisation, design, installation or project coordination services, we can help.
Our team has worked within multiple industries and within complex environments to help design the right solution for your organisation.

PRODUCTS

At Voitec our expertise works across a variety of verticals, with the teams specialisations in Finance, Legal, and Health, across corporate and global multi-national companies. We provide operator and contact centre solution services throughout Australia, as well as New Zealand.

Powering the First Touch with legal firm, Lander & Rogers, innovating the reception and customer experience with Voitec and samwin. The business challenge was to provide a seamless reception and customer experience in a Microsoft Teams Unified Communications environment. The solution: samwin Attendant Console for Microsoft Teams.

Soothing the Call Flow for Alfred Heath’s Critical Communications Hub and empowering Alfred Health’s operator centre with Voitec and samwin. The business challenges was seamless integration with Cisco’s CUCM and Webex, addressing the complex requirements for healthcare operator centres. The solution: samwin Attendant Console for Cisco CUCM and Webex.

Opal is delivering a positive customer experience with Voitec and the seamless integration of the samwin Attendant Console. The business challenge was moving to a cloud telephony platform, while continuing to provide the first touch operator customer experience excellence. The solution: samwin Attendant Console.