SAP
technology partner
REQUIREMENT
samwin has officially been certified as an SAP partner since December. The connection takes place via the integrated communication interface. This means even better networking between the call center and ERP system for the user.
HIGHLIGHTS
- samwin operation takes place via the SAP interface.
- samwin can connect and manage multiple PBXs in the background without any problem.
- Forwarding phone and customer numbers, as well as data from the interactive channels (IVR) to the SAP Customer Interaction Center
COMPABILITY
The certified interface is compatible from samwin version 7 onwards.