PROFILE

Jansson Kommunikation A/S is a leading actor in Denmark, regarding Unified Communications and Contact Center solutions, with more than 20 years in the business and +1.000 customers.
Jansson covers IT- and communications for larger SMEs and Enterprise customers.

PARTNERSHIP

An open and honest partnership with common goals for growth
For more than 10 years, Jansson and samwin have collaborated on the delivery of modern solutions for customer experience to private and public companies in Denmark,
which has resulted in more than 150 installations of the samwin Contact Center solution in hybrid environments (On-premise, Cloud – CCaaS, Azure).
Our consultants always have access to the right resources, for quick troubleshooting, customization and development.
The collaboration between Jansson and samwin is strongly rooted throughout the organization, from salespeople, consultants, project team to the management team.
This means there is a common thread throughout the partnership and a common alignment.

PRODUCTS

Agility and customer-specific customizations are the key to our shared success
The Nordic market is characterized by intense competition, which is why it is extremely important to have agile solutions that can be adapted to the individual organizations.
samwin has developed a platform that allows it to integrate with most business applications used in the market, giving the solutions even greater value to customers.
Jansson and samwin have jointly developed the new web agent, which fully supports customers’ needs to be able to customize and access the solution anywhere, anytime from any device.

With the samwin Contact Center Suite, Jansson has a unique solution that is independent of telco providers, PBX, Mobile carrier and deployment models,
which can also be integrated deeply into the customers’ business and thereby help our customers provide their customers with a world-class service