The primary focus of our installation for Adolf Würth GmbH & Co. KG was to create a central entity which connected a number of existing phone systems together seamlessly (via Intertrunk in a Lync environment). This enabled callers coming in via various gateways of different makes to be routed correctly. Furthermore, the samwin suite not only supports the integration of presence data from the Lync environment but also the simple transfer of existing contact data into the new system. The brief for the new working environment was that this should be reliable (i.e. largely independent of maintenance) and be able to be used intuitively by personnel.  For this reason, we ensured that the workflows of the attendants are as unchanged as possible while the features of the samwin suite are active in the background or can be activated as an option.


In addition to numerous standard functions related to the console and the call center, our installation at Adolf Würth GmbH & Co. KG is particularly characterized by the following features:
Over 3000 extensions
Operation from 6AM to midnight
The possibility of operating the system with only hotkeys (quicker operation)
With a special workstation for visually impaired employees


Flexibility and simple controls
Intelligent call routing
Fault tolerance
Quick handling for employees
Various PBX systems can be networked seamlessly

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