One way or another, companies collect personal dates. The storage of this data is done with but also without the intention of later processing.
Quite apart from the fact that data is the oil of the 21st century, data collection has become common practice, but also is often almost inevitable.
To protect the right to privacy of all its citizens, the European Parliament has drafted Regulation (EU) 2016/679 , better known as the General Data Protection Regulation, or GDPR for short, and made it legally binding from 27 April 2016.
In order to meet our customers’ switchboard, contact-centre and call-accounting needs, samwin is required to automatically process and store personal data, such as source and destination telephone numbers or the date and time of a call.
On the other hand, in order to comply with the rights of those affected in accordance with the GDPR, licence holders must be able to determine all data relating to a person on request and also be able to delete this data.
This is why we have extended the samwin Manager with the “Call Lookup & Anonymisation” features. They allow administrators to search the samwin database for a specific telephone number or parts of it, while limiting the search to a defined time frame. The result is a clearly laid out table, listing all call events.
In the next step, the administrator can choose whether to apply the following anonymization procedure to all or only selected call events in the list.
Last but not least, the administrator must determine how many digits of the phone number are to be anonymized. In other words, how many digits, starting from the right, should be replaced by randomly selected lowercase letters.
Once this criterion is set, anonymization can be triggered, but the result cannot be undone.
author: Wolfgang Kaserer, Presales