We have decided – please join us! Our samwin x-pert hike takes place on 9 September with plenty of fresh air, a suitable hygiene concept and a perfect view of the Tyrolean mountains.
Microsoft Teams is one of the most innovative platforms in the current UC environment. The attendant console and contact centre sections can be comprehensively covered with the samwin solution and supplemented by these functional areas.
With our IVR (Interactive Voice Response), also called a speech dialogue system or ACD, we are talking about a digitalised voice menu, which can provide great relief for customer service. You can use the IVR to direct your customers to the right contact person. Specific questions are answered using a dial key or voice.
Our samwin hotline agents and field service engineers have the broadest and our developers the deepest samwin experience. Nevertheless, there are some samwin partners who have gained considerable samwin expertise over the years.
However, apart from this small circle of experts, voice engineers generally find what they are looking for in samwin, because the system has a transparent structure on the one hand and implements common standards on the other. The SIP standard is only one of many examples of central importance.
One way or another, companies collect personal dates. The storage of this data is done with but also without the intention of later processing.
Quite apart from the fact that data is the oil of the 21st century, data collection has become common practice, but also is often almost inevitable. Continue Reading..