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THE BLOG

20
May

“To redirect, please press three!”

With our IVR (Interactive Voice Response), also called a speech dialogue system or ACD, we are talking about a digitalised voice menu, which can provide great relief for customer service. You can use the IVR to direct your customers to the right contact person. Specific questions are answered using a dial key or voice.

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20
May

Working from home… improvisation is everything!

In times of the corona pandemic, there is currently no way around working from home (if the job allows it). A talent for improvisation is required, especially with family and small children and, let’s say, limited space conditions!

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05
May

View Call Life Cycle

Our samwin hotline agents and field service engineers have the broadest and our developers the deepest samwin experience. Nevertheless, there are some samwin partners who have gained considerable samwin expertise over the years.

However, apart from this small circle of experts, voice engineers generally find what they are looking for in samwin, because the system has a transparent structure on the one hand and implements common standards on the other. The SIP standard is only one of many examples of central importance.

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