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  • Web-based administration
  • Software-based application
  • Graphical flow designer
  • Drag and drop support
  • Lua script support
  • Conditionals
  • DTMF queries
  • Time and date schedules
  • Database queries
  • SOAP queries
  • XML data processing
  • Data integration with call-center
  • Automated email sending
  • Call tagging
  • Hunt group distribution
  • Call handling functions