The samwin contact center suite IVR (Interactive Voice Response) system allows extensive customer scenarios to be mapped easily on a single central solution. Complex call flows can be configured efficiently thanks to a simple graphical user interface. The application is not bound by any limits on the number or form of call flows.
A multitude of external interfaces can be accessed through wide protocol support to enable tight integration with existing systems in the customer’s IT eco system.
For the most demanding applications, highly scalable call flows can be developed with the help of the powerful Lua scripting backend.