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highlights
  • Software based (no hardware required)
  • SIP technology
  • Multi-vendor capability
  • Skill-based routing
  • ACD
  • Web-based administration
  • Flexible announcement and waiting music configuration
  • Data migration from samwin IVR
  • Real-time display
  • Reporting
  • Malicious call recording
  • Multi-level user and administration-maintenance
  • Customized administration structure and access permissions
  • Comprehensible license-management
  • SQL Server support
  • Hot-standby Server
  • Copy and paste of whole projects
  • Ability to assign features to a single user or a group
  • Read- and write-permissions configurable per user/group
  • Group maintenance
  • Well-structured client user interface
  • Integrated web browser for customer applications
  • Direct switch to samwin Attendant during calls
  • Autom. prioritization of callers
  • Call park functionality
  • Extensive routing possibility’s
  • Load-balancing also available on samwin Attendant
  • Static and dynamic overflows
  • Hunt Groups
  • Automated web-site integration on client
  • Caller ID for outbound calls
  • After call work
  • Load balancing on active agents
  • Static and dynamic routing