highlights
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100% Standard
The samwin attendant is one of the most professional and best-established console solutions on the market and with its huge range of functions, it provides a unique tool for everyday use. This application comprehensively covers all known use cases, plus it boasts many auxiliary features.
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This high-end samwin attendant product puts console operatives centre stage, creating for them a manageable and liberating working environment. All the complex workings remain in the background; all the user sees is a fresh and modern interface.
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an interface that is a joy to work with
In the design of the user front end in particular, the samwin attendant banks on experience, innovation and customer loyalty. The result is an interface, which has just about everything in terms of efficiency and clarity, while at the same time it fully takes on board current standards. User-friendly and ergonomic interactions support routine console sequences, thereby drawing out the technological strength of the solution.
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samwin console solutions have been specially designed and developed with high call volumes and professional usage in mind.
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an eye on the future – integrated social networking
The world of communications is in a state of permanent change. It is currently facing the challenge of integrating the new social media networks and interactive messaging services. As one of the leading vendors, samwin offers a professional solution, absorbing the new media smoothly into everyday operations. Our customers benefit from open interfaces, powerful routing mechanisms and countless, other additional functions.
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The new media are fully incorporated into the existing mechanisms and sequences; they are displayed to the user in a familiar environment.
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The focus on presence
Dealing with callers swiftly and effectively is the core task of every telephone console operator. The various pieces of subscriber information play an important role here. samwin integrates various presence and calendar sources and displays these to the user in a clear way. As well as the graphic and textual display in the directory, samwin offers its own busy light field, which can be fully adapted to meet customer requirements.
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The free and simple configuration permits a customer-focussed display of all presence information, thereby assisting users in their day-to-day work.
The various sources include Microsoft Outlook, Lotus Notes, TAPI, SIP CTI, Skype, Microsoft OCS, Lync and samwin absence notes.
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Telephone directory – the central tool
"Console operators are only as good as the information at their disposal." samwin meets this crucial and critical requirement with a powerful and high-performing telephone directory, which leaves no needs unmet. As a vendor-neutral solution, samwin is able to provide numerous open data interfaces, so that the telephone directory can receive and combine information from various sources.
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The samwin attendant has up to 254 freely-definable columns, which can be searched and grouped as required.
Numerous modern search algorithms are available to the user in the interface. As well as the simple search and the combined search, a full text and phonetic search, more than anything, else represents a distinctive feature for handling subscriber information.
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A first-class queue management system
samwin attendant has been providing a fully self-contained and powerful queue management system since 2005. In this software, there exist for the first time functions otherwise found only in the Call Center and these can be used across many different system types.
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A wide range of routing processes, overflow scenarios, announcement options or multi-location designs are ready and waiting. Samwin demonstrates its strength on multi-national installations, where dynamism and flexibility have proved to be convincing selling points.
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Technological excellence
In technical terms, vendor neutrality, SIP technology, open interfaces and standardisations meet the very highest requirements. Regardless of whether it is for user management or ACD modifications, with the web-based administration tool, adjustments can be carried out from anywhere within a very short time. |
Furthermore, the numerous extra functions provide ideal supplements to the administrative and functional operation of the samwin attendant solution.
full feature list (pdf)