samwin contact center suite features a state-of-the-art PC-based attendant console solution. The entire solution uses SIP for the queuing and transfer operations. Though it can boast a comprehensive set of features, the slogan “easy is as samwin does“ still holds true. In fact, samwin is so user-friendly that most common operator tasks do not even require a single mouse click.
The scale of operator solutions ranges from single site - single console installations up to large-scale enterprise networks. It also supports multi-PBX configurations with legacy PBX systems in hybrid mode.

The samwin contact center suite attendant console interface is one of the system's central components. It enables the attendant to process callers efficiently. Boasting an extensive set of features, the software supports all the daily processes and call flows.
Attendants in particular depend on the communication options their switchboard offers them. With email, SMS, presence Information, mobile phone connections, etc. samwin is truly in a league of its own.

A web-based management interface provides users, supervisors and administrators with access to the samwin contact center suite wide selection of management tools from any location. All the samwin contact center suite modules are administered centrally in this user interface.
Flexible structuring of the attendant console setup and a powerful Access Control List (ACL) authorization system permit all accesses to be performed quickly and managed securely, from the simplest single seat installations to complex multi-tenant service provider installations.
Intelligent user guidance enables personnel to operate this powerful user interface independently after a short period of training.

samwin contact center suite features a reporting module to enable statistical data to be reported via the web interface. Among other things, analyses are possible on effectiveness, capacity utilization and waiting times; these analyses can also of course be exported.
The reporting module also supports analysis of the attendant’s log on and log off times. Detailed caller information forms the basis for load and overload analyses.
The samwin contact center suite reporting module provides every client with extensive information which may form the basis for expanding, optimizing and configuring the entire attendant installation in large multi-seat environments.