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ATTENDANT CONSOLE

SOLUTION

The samwin attendant console is one of the most successful and most comprehensive solutions on the market. Many years of know-how and an extremely comprehensive range of functions guarantee professional use. Comprehensive system functions facilitate the implementation of anything from simple to complex multi-customer and multi-location scenarios. The user also benefits from an interface which is already used by and established among thousands of users. The functions provided for the user are geared towards its processes and supplies all the usual and necessary information at a glance. This allows the agent to focus fully on the reason for the call.

Based on the samwin suite, samwin users also benefit from performance features which can otherwise only be found in contact centers or expensive special solutions.

The samwin attendant console solution is used in all sectors. Particularly sensitive sectors such as hospitals, banks or large companies place their trust in the samwin solution.

In addition to a whole array of standard functions, the samwin attendant console solution is characterized by the following performance features, in particular:

  • Multi-customer and multi-location support
  • Calendar and presence integration
  • Redundancy and failure scenarios
  • Special functions such as call parking, call recording, last targets or sending e-mails in the event of absence
  • Professional routing and reporting
  • Caller prioritization

Product information (pdf)

Quick User Guide (pdf)

samwin delivers the framework – everything else comes from you. With this approach, samwin supplies a comprehensive, high-performance and user-definable phone book with complex search algorithms. You can use it to integrate simple content such as names or numbers, as well as special information from a wide range of sources. All this data, organized and prepared in a single phone book, ensures that the user has the right decision-making tool to hand – including in installations with several tens of thousands of internal users – in anything from one-off cases to situations involving several hundreds of thousands of users.

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